Last updated: august, 2025
This Privacy Policy explains how The Hot Nest Sauna (“the Site,” “we,” “us,” or “our”) handles your personal information when you use our services or interact with us. This policy applies to all users of our Services, including customers and website visitors.
Please read this policy carefully. By using our Services, you consent to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Updates to the Privacy Policy
We may update this policy periodically to reflect changes in our practices, legal requirements, or business operations. We will post the revised policy on our site and update the “Last updated” date. We will also take any other steps required by law.
How We Collect and Use Your Personal Information
We collect personal information from various sources to provide our Services. The information we collect depends on how you interact with us. In addition to the specific uses detailed below, we may use your information to communicate with you, provide our Services, meet legal requirements, enforce our terms of service, and protect our rights and the rights of others.
What Personal Information We Collect
Information You Provide Directly:
Basic contact details: Your name, address, phone number, and email address.
Customer support information: Any details you provide when you contact us for assistance.
Information We Collect Automatically: We automatically gather certain data about your use of our Services (“Usage Data”) through technologies like cookies. This includes:
- Details about your device and browser.
- Your network connection and IP address.
- Information on how you interact with our site, such as the pages you visit and the links you click.
Information We Get from Third Parties:
We may receive information about you from third-party vendors and service providers, such as:
- Our platform provider.
- Payment processors like BOIPA, who handle secure payments.
- Marketing and advertising partners, and analytics providers. Any information we receive from these third parties is handled according to this Privacy Policy, but we are not responsible for their practices.
How We Use Your Personal Information
- The service provides a complete solution for customer transactions, including processing payments, or delivering services, and handling any necessary refunds.
- Security and Fraud Prevention: This process is designed to protect against fraud and other malicious actions by actively identifying and preventing them.
- Customer Support: To respond to your questions and improve our Services.
Cookies
We use cookies to enhance our site’s performance and functionality.
You can manage your cookie settings through your browser. However, disabling cookies might affect your experience and the functionality of our Services.
How We Share Personal Information
We may share your personal information with third parties for valid reasons, including:
- Vendors and Service Providers: For tasks like IT management, payment processing, data analysis, customer support.
- Legal obligations: The system helps us meet legal requirements and enforce our terms of service.
User-Generated Content
Any reviews or other content you post publicly on our site will be visible to all users. Please be aware that we cannot be held responsible for the privacy or security of information you choose to share publicly.
Third-Party Websites and Links
Our site may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites, and we encourage you to review their individual privacy policies.
Children’s Data
Our services are not for children. We do not knowingly collect personal information from anyone under 16. If you think we have, please contact us to have it deleted.
Security and Retention
We take reasonable security measures to protect your personal information, but no system is completely secure. Please avoid sending sensitive information through insecure channels. We keep your personal information for as long as needed to fulfill the purposes in this policy or as required by law.
Depending on your location, you may be entitled to certain rights regarding your personal data. These include the right to:
- Access your personal information.
- Request the deletion of your personal information.
- Correct any inaccurate information we hold.
- Receive a copy of your data in a portable format.
- Restrict the processing of your data.
- Withdraw your consent for data processing.
To exercise any of these rights, please contact us. We will need to verify your identity before we can fulfill your request.
Complaints
If you have concerns about our data practices, please contact us. You also have the right to file a complaint with your local data protection authority.